SG Smart FAQ

A1) Exit/close the app and restart the phone, then connect devices. For further problems, see A2.

A2) If the phone has many connections to e.g. handsfree, stereo, headset, etc. try to release some connections to these. Too many devices connected to the phone can affect the programming process.

A3) Android phones often have an option to check maintenance status. Use this to optimise phones before programming.

A1) Is the correct location selected? This can be checked by tapping the red SG logo in the app (top left) and then tapping the location in the list. If you don't have access to your location, the person who created it must share the location with you.

A2) Check that devices have been added to the location you have chosen. This is checked by opening the menu (the gear in the top right-hand corner) and then selecting device management. If there are no devices here, ensure that the correct location is selected (ref. A1) or contact the person who installed the system to check that the location is shared.

A2) Exit/close all open apps and restart your phone, then try and open the SG Smart app again. For further problems, see A2.

A3) If the phone has many connections to e.g. handsfree, stereo, headset, etc. try to release some connections to these. Too many devices connected to the phone can affect the connection process.

A4) Android phones often have an option to check maintenance status. Use this to optimise your phone.

A5) Uninstall and reinstall the SG Smart app.

A1) Is the correct location selected? This can be checked by clicking on the red SG logo in the app (top left) and then clicking on the location in the list. If you don't have access to your location, the person who created it must share the location with you.

A2) Uninstall the app from your device/mobile and then reload it. The app can be downloaded from the Play Store (Android) or App Store (Apple).

A1) Turn off and on the fuse where the device that drops out is mounted. Wait about 10 seconds before turning it on again. If the device continues to drop out, see A2

A2) Press the "R" button on the unit and wait approx. 1 min, then check that the connection is working again. If no active connection see A3

A2) Enroll the device in and out of the app. This is done by opening the menu (the cogwheel in the upper right) then Disconnect device. See the Smart User Manual under Download. 
Once the device has been reset, it is re-entered. This is done in the menu under Device manager and + (top right).

A) If the location has been transferred with administrator rights (selected during transfer) to the end user, the location can be deleted from the installer's device.

A) The device on which the "Force Delete" function has been used will disappear from the app, but will not be open for reconnection. If you have a device on which the Force Delete function has been used, you can reset it by following the procedure for "Disconnect Device" in the app. See the Smart User Manual under Download.

A) If this is suspected, disconnect the device that is believed to be affecting the SG Smart system from the power supply. If the problem ceases, it may be due to interference. Contact the supplier of the affected device or SG Armaturen (teknisk@sg-as.no) to check possible solutions.

A) The location is easily shared from the installer's phone by tapping the red SG logo in the top left of the app, then find the line where the name of your location is and swipe it to the left. In the menu that appears, select "more" then "share". Enter the username to be shared to and select permissions. You will then gain access when you select "accept" on the message that appears in your app (on the user that has been shared to).

Setting up Heatreg Smart is easily done via the SG Smart app. Once the initial setup is complete, the thermostat will regulate the temperature itself without the use of an app.

To create a power management plan, open the menu (the cogwheel in the top right-hand corner) and select Thermostat timer. Then press + in the top right-hand corner to create a new plan.

Then select the days and times you want comfort (red) and eco (blue) temperatures.

To delete a power management plan, open the menu (cogwheel in the top right-hand corner) and select Thermostat timer. Then swipe the line with the schedule you want to delete to the left and press Remove.

You can also deactivate the power management plan by clicking on the line you want to make changes to and selecting Deactivate. The settings for the power management plan will then remain in the app, but will be inactive until it is activated again.

Open the SG Smart app, find the thermostat you want to make changes for in the group/room the thermostat was added to. Then swipe this bar to the left, tap settings. The list that appears then shows the available functions for Heatreg Smart.

Open the SG Smart app, find the thermostat you want the temperature for in the group/room the thermostat was added to. Swipe this line to the left, press Settings, then find Limit value/temperature in the menu selection. In the list that appears, change the temperatures, finish with save.

With the SG Smart gateway installed at the location, you will be able to control the heat remotely. For example, increasing the temperature the night before travelling to the cabin, or checking that the heating is set to frost protection after leaving the cabin.

In the menu selections for Heatreg Smart, there are several information bubbles in the SG Smart app. These are intended to provide an explanation of the function.

A1) Is the correct location selected? This can be checked by tapping the red SG logo in the app (top left). Then tap the location in the list. If you do not have access to the location, the person who created it must share the location with you.

A2) Check that devices have been added to the location you have selected. This can be checked by opening the menu (the cogwheel in the top right corner) and then selecting device management. If there are no devices here, make sure that the correct location has been selected (ref. A1) or contact the person who installed the system to check that the location has been shared.

LEDDim Smart can have a reversing function either from the wireless Smart Switch or through a wired switch with impulse spring connected to terminal "P" on the dimmer. Reversing function with the use of 2 LEDDim Smart (dimmer with turning wheel) is not possible.

The 4 buttons on TW LEDDim Smart are intended to store 4 settings (colour/light level). You cannot control other devices with these buttons.

To access the Circadian function, you must have Smart Gateway connected to the system. The Circadian function is then activated from the menu (the cogwheel in the top right-hand corner) and under the menu selection "Astrour/Circadian" for the desired TW dimmers.

Tunable White LEDDim Smart is intended for the control of phase section Tunable White LEDDim products. Products that do not have this function are not compatible with the dimmer.

When the Smart Switch is connected to the app, see the Smart User Manual (located under Download at www.sg-as.no) do the following. Start on the home screen in the app (the image where you have an overview of all groups) then find the device to be controlled by the Smart Switch. Then tap and hold on the white text of the devices to be controlled. A message to press the switch will appear. Press the button/side of the switch that will control the device. A message about successful transfer will appear.

Yes, the app must be used for setup and connection. See Smart User Manual (located under Download at www.sg-as.no)

A1) Has the plastic been removed from the battery? If yes, make a short press on the Smart Switch while the app searches for new devices. If the component is still not displayed follow A2

A2) Has the device been previously connected or has there been a "Force Delete" function from the app? Go into the menu (the cogwheel in the upper right) then Disconnect device. See the Smart User Manual (located under Download at www.sg-as.no) When the device is reset, it is re-entered. If the component still does not appear, follow A3

A3) Exit/close the app and restart the phone, then connect the device.

Smart Switch is not visible under groups in the app. Smart Switch can be found in the menu (the cogwheel in the top right corner) and under Device Management if it has been added correctly.

The Smart Switch can be found in the menu (the cogwheel in the top right-hand corner) and under Device Manager if it has been entered correctly. Smart Switch must also be programmed against a device (e.g. Smart pill) in order to function. If not found in Device Manager, follow A2.

If the Smart Switch is not visible in Device Manager and cannot be searched for, go into the menu (the cogwheel at the top right) then Disconnect device. See the Smart User Manual (located under Download at www.sg-as.no) When the device is reset, it is re-entered.

For the button overview for Smart Switch in the app to be correctly illustrated, the switch must be mounted with the battery tray on the right side of the switch. The button overview can be found in the menu (the cogwheel in the top right) under device management and by entering the Smart Switch in question. Then press button overview.

The Smart Switch can control an unlimited number of devices. The Smart Switch is then used to activate "Scenarios" (Scenario is created from the app. See the Smart User Manual. Located under Download at www.sg-as.no ) 4 customised Scenarios can be controlled from 1 Smart Switch. For individual control of the "On/Off, dim up/down" function, you can use 2 units per Smart Switch.

When the Smart Switch is lying with the buttons up (viewed from the front), the + on the battery (type CR2450) should point downwards.

The mark on the battery (type CR2450) should point downwards.

The + buttons on LEDDim Smart DIN are intended to set the minimum level for the dimmer. The desired light level can be adjusted in the app when the dimmer is added or when controlling from Smart Switch.

The range of LEDDim Smart DIN is somewhat reduced if they are mounted in a metal cabinet (e.g. as a fuse box) The device has MESH function so if another Smart device (except Gateway and Smart Switch) is located nearby this will not be a problem.

Yes, together with a Smart Gateway in the installation, all SG Smart units can be connected to the Astrour function. Without a Gateway, the components to be controlled must alternatively be programmed with a timer function.

Smart Pill is controlled by one side of the Smart Switch for full control. "2 button control"

Smart Pill comes ready to use with a connection box, while Smart Pill Mini comes with loose connection cables. The devices are otherwise identical.

The antenna on the Smart Pill is made of a soft material so that it will not take up unnecessary space when mounted in a wall box.

A1) Smart Pill: Supplied with mounted connection box. Ideal for installation in downlight boxes or above ceilings.

A2) Smart Pill Mini: Supplied with loose connection cables: Ideal for installation in a wall box or in areas where space is otherwise limited (e.g. ceiling cup on pendant lamp).

SG Smart dimmers start up with the "boost function" before resuming the previous set brightness or scenario (applies to light levels below 25%).

Yes, together with a Smart Gateway in the installation, all SG Smart units can be connected to the Astrour function. Without a Gateway, the components to be controlled must alternatively be programmed with a timer function.

Yes, together with a Smart Gateway in the installation, all SG Smart units can be connected to the Astrour function. Without a Gateway, the components to be controlled must alternatively be programmed with a timer function.

Open the app, then go into the menu (the cogwheel in the top right), then select Device management. Find the device in the list for which you want to change the mode and tap it. In the menu that appears, under Mode it will say "Normal mode" Tap this and select "Pulse mode"

A1) For individual control "On/Off," (Normal Mode) function, you can use 2 units per Smart Switch.

A2) For Pulse Mode control, use 1 of the 4 buttons on the Smart Switch to control the ON/OFF Pill.

A3) Smart Switch can also control several devices at the same time, but is then used to activate "Scenarios" (Scenario is created from the app). See Smart User Manual under Download. 4 custom Scenarios can be controlled from 1 Smart Switch.

Check the connection cable, are the gateway and mobile connected to the same network? If you have a mesh network or extenders, etc. you may have challenges connecting the gateway as some solutions operate as two different networks. Alternatively, you can connect the mobile to the main router (the same router as the Gateway is plugged into) or you can plug the Gateway into one of the network ports on the Mesh network or Extender to get the devices into the same network.

Connection problems from SG Smart Gateway to SG Smart System

Some people experience problems when trying to connect an SG Smart Gateway to the SG Smart System. This may be due to the strict internet security of either the internet router or the internet service provider.

Usually there is no need to configure the internet router. However, if the router has strict security settings, you need to give the gateway access to the internet via TCP ports 80 and 443.

The gateway uses the internet for the following:
- Retrieve location settings from the cloud server.
- Update device status to the cloud server.
- Communicate with the SG Smart app (via SG's cloud server) to accept control from the app and report status to the app.
- Retrieve the gateway's geographical location.
- Retrieve sunrise/sunset time for the geographical location.
- Retrieve street name from Google to display the geographical location in the SG Smart app.
- If Alexa, Google Home or Apple HomeKit is enabled, voice commands from Alexa, Google Home or Siri (via Amazon/Google/Apple) are sent to SG's cloud server, and from there to the gateway to control the BLE devices.

The gateway also listens to ports UDP 5353, TCP 3567, 65432 and 65433 so that the SG Smart app running on the same subnet can discover the gateway, and for Apple HomeKit.

Apart from what is mentioned here, the gateway will not communicate with other devices on the network.

A1) Unplug the Gateway and wait approx. 10 sec. Before putting it back. If the problem recurs, follow A2

A2) Attempt to disconnect the Gateway from the app and re-insert it. To do this, open the menu (cogwheel in the top right-hand corner), then "Disconnect device". The disconnect button can be found on the underside of the Gateway. Then go to "Device manager" and follow the connection process.

Home kit

If you do not have access to the previous user's account for Homekit, Google Home and Alexa and want to remove the connection to these, you can do so as follows:

Homekit: Disconnect the gateway. Then you will also reset the HomeKit connection. NB: The gateway must be connected to the location (again) afterwards.

Google Home and Alexa: Remove previous users from the location in the SG Smart app.

A1) Blue (Flashes during activity): Bluetooth indicator.

A2) Orange (Flashes when active): LAN link indicator.

A3) Green (lit during normal operation): Power indicator.