Purpose
The SG Connect Commissioning app offers the capability to store user created projects in the cloud. This capability allows users to access their projects (even when a phone is lost) and give project access to specific contributors.

This feature is enabled as standard in SG Connect Commissioning. 

Definitions

Upload:      

• Local data of a project are transferred to the Cloud.

• When a Project has been created or edited, the app will ask if you want to upload the Project. Each time you upload a project the version in the cloud will be overwritten.

Download:

• Cloud data of a project are transferred to your device.

• Each time you download a project the local version will be overwritten.

Sync:

• The app checks the local and the Cloud data of your projects. Projects that have an updated version in the Cloud will be downloaded, projects that have an updated local version will be uploaded.

How to – activate and deactivate project backup feature

• To activate or deactivate project backup, enter the “Settings” from the right-hand menu.

• Choose “Project backup” and enable or disable the “Sync project with the cloud” option.

• On iOS, please fully close and reopen the app to apply the change.

Step-by-step guide – Activate and deactivate project backup feature

How to – upload a project

• When a project has been created or updated, the user will be prompted to upload the project to the cloud. 

• Click on upload to transfer changes to the cloud. This will overwrite the previous version of the project in the cloud.

Step-by-step guide – Upload a project

How to – invite a contributor

• After uploading a project, open the project edit screen by clicking on the 3 dots at the top right and selecting “Edit project” from the list.

• Choose “Invite more people” and enter the email address of the user.

• Confirm by clicking the plus and invite.

• Save the changes by choosing “Save”.

How to – download a project

• When opening the app or changing to a different project, the user will be prompted to download changes that are available in the cloud.

Step-by-step guide – download a project

Remarks

General:

• Device Wi-Fi must be enabled (but commissioning can still take place offline).

• The Internet connection must be stable during synchronization. If the upload fails due to a broken connection, it might be needed to log out from the app, and in again, to recover the process.

• Do not reset a device that is saved in the cloud. It is not removed from the project but cannot be controlled anymore.

• To retrieve lost devices, please contact your local account manager for support.

Contributors & accounts:

• When creating a project with a newly registered user, it may take up to 30 min to activate the project backup feature.

• Only users who have already registered for SG Connect Commissioning can be added as contributors.

• A contributor who invites a new contributor shall not invite his own account which is currently used.

Projects:

• Profiles are not part of the cloud back up process.

• Scene parameters are stored in the devices, however, parameter settings from the app are not backed up in the cloud.

• Simultaneous editing the same project on different phones is not allowed.

• When another user has modified a joint project, a notification about the changes only appears when restarting the app.

• Projects can only be deleted when all contributors have been removed first from the contributor list.

Syncing & Sharing:

• It is recommended to always check if uploading, downloading, and syncing have been completed successfully. Downloading of an incomplete project can result in loss of project data when changes are applied.

• Energy reports are not backed up in the Cloud. Therefore, after downloading a project from the Cloud, previously generated energy reports will not be shown. Nevertheless, when generating a new report, this report will be based on all previously generated energy data and provides accurate information.

• Project backup sometimes fails. If it continues to fail after a retry, please use the “Report a Problem” feature to send the app data logs to the MasterConnect Team for analysis.

• The time for syncing depends on the number of devices in a project (typically 4 seconds per device). Please remain patient.

• Ensure the screen timeout/auto lock is not activated during Syncing. Please adapt the phone settings accordingly.

• Project size must not exceed 500 devices.

• Do not use another app during up- or download.

• When deleting or adding devices to a group, always sync (upload) the project to the Cloud. This syncing must be done every time a change is done per group. Make sure the project is synced successfully by checking the syncing notification.

• After sharing access to a new contributor, it can take some minutes for the new contributor to get the project fully downloaded.

• If “Distinct cloud and local names” is enabled, each contributor of a project can adjust a project name. This name can differ from the one originally used when the project was created and backed-up in the cloud at that moment. Each contributor can use a different name for the same project.

Working in one project simultaneously:

• You cannot work simultaneously in one project. If installers want to work simultaneously in one building, we suggest the following way of working:

• User 1 creates project “Floor 1” and adds User 2 as contributor. User 1 commissions project “Floor 1”.

• User 2 creates project “Floor 2” and adds User 1 as contributor. User 2 commissions project “Floor 2”

• If needed more projects and users can be added.

• All users are continuously updated about the status of all floors and work on their own projects only.